Company details
- Operator
- FlightDeck Aptitude Ltd
- Registration
- Registered in Scotland. Company number SC904044.
- Registered office
- 36 Rannoch Drive, Glasgow, United Kingdom, G61 2LF
Company registration identifies the operator. It does not establish educational effectiveness or any approval by an exam board or school.
What you are buying
Test Month, Admissions Pass, Mock pack and Extra child are one-off purchases. Nothing renews automatically. The price, length and what is included are shown before checkout.
When access starts
Access starts when payment is confirmed. Pass end dates and any unused add-ons are shown in your account.
Change your mind within 14 days
If you change your mind within 14 days of buying a pass or add-on, email billing@merlinpractice.com and we will refund you in full, even if your child has already started practising. Access to what was refunded ends when the refund is made.
After 14 days
If something has gone wrong after the first 14 days, email billing@merlinpractice.com with your account email, what you bought and roughly when. Please do not send card details. We look at each request fairly and reply with what we can do. This does not affect your statutory rights.
Your consumer rights
We do not guarantee any exam result. Our 14-day refund is in addition to, not instead of, your rights under UK consumer law.
Payment problems
For a duplicate charge, a failed checkout, or a purchase that did not appear after payment, contact billing@merlinpractice.com and we will look into it.
Need help?
For refunds, cancellation requests or payment/access problems, contact billing@merlinpractice.com. Include the plan and approximate purchase time; do not send card details.
Contact billing